CoursesIT Support

IT Support

Certified Support Professional 10.12.

Apple Certified Support Professional (ACSP) certification confirms the candidate's understanding of macOS's core functionality as well as having the ability to configure key services,…

Beginner
Single courseR1,995.00

or R798.00 deposit + 3 × R399.00 monthly

7h 37m

Course overview.

Apple Certified Support Professional (ACSP) certification confirms the candidate's understanding of macOS's core functionality as well as having the ability to configure key services, perform basic troubleshooting, and support multiple users with essential macOS capabilities. Candidates for this course may be in a role of help desk professional, technical coordinator, or power user who supports macOS users, manages networks, or provides technical support for the Mac.

Four key topics

macOS installation and configurationUser accounts and permissionsApplications, storage and networkingTroubleshooting and support

Course lesson outline

39 lessons
Installation and Configuration7 lessons
  1. Overview
  2. Getting Prepared
  3. Installing macOS Sierra
  4. OS Recovery
  5. Initial Configuration
  6. Initial Configuration Part 2
  7. Initial Configuration Part 3
User Accounts3 lessons
  1. Managing User Accounts
  2. Multiple User Accounts
  3. User Account Security
File Systems6 lessons
  1. File Storage
  2. File Storage Part 2
  3. Securing Data
  4. File Permissions
  5. File Permissions Part 2
  6. File Permissions Part 3
Data Management5 lessons
  1. Managing Files
  2. Managing Files Part 2
  3. File Archives and Images
  4. Time Machine
  5. Time Machine Part 2
Applications and Processes6 lessons
  1. Managing Applications
  2. Application Data
  3. Application Data Part 2
  4. Application Support
  5. Application Support Part 2
  6. Application Support Part 3
Network Configuration4 lessons
  1. Network Configuration
  2. Network Configuration Part 2
  3. Network Configuration Part 3
  4. Advanced Network Configuration
Network Services4 lessons
  1. Using iCloud
  2. Sharing Resources
  3. Sharing Resources Part 2
  4. Sharing Resouces Part 3
System Management4 lessons
  1. Peripheral Devices
  2. Supporting Printers
  3. System Troubleshooting
  4. System Troubleshooting Part 2

Related courses.

All courses

Ready for your next step?

Search courses

Use the down arrow to explore courses. Press Enter to view all matching courses, or Escape to close.

Popular courses

CompTIA A+ Core 1 & Core 2 (220-1201 / 220-1202)IT fundamentals BeginnerCompTIA Security+ (SY0-701)Cybersecurity IntermediateMicrosoft Azure Fundamentals (AZ-900)Cloud computing BeginnerCompTIA Network+ (N10-009)Cybersecurity BeginnerAWS Certified Cloud Practitioner CLF-C02Cloud computing BeginnerCisco CCNA (200-301)Networking IntermediateAbstracting with FunctionsSoftware Development BeginnerAccess 2016 EssentialsBusiness & Professional Skills BeginnerAccredited Agile Project Management Foundation (Scrum)Business & Professional Skills BeginnerAccredited Agile Scrum MasterBusiness & Professional Skills IntermediateAccredited DevOps FoundationBusiness & Professional Skills BeginnerAccredited DevOps ProfessionalBusiness & Professional Skills IntermediateAgile TestingBusiness & Professional Skills IntermediateAI EssentialsAI Training BeginnerAmazon Web ServicesCloud computing BeginnerApple Certified Support Professional macOS 11IT Support IntermediateAWS Big Data SkillsData & Analytics BeginnerAWS Certified DevOps Engineer - ProfessionalCloud computing ExpertAWS Certified Solutions Architect - Associate (SAA-C03)Cloud computing IntermediateAWS Certified SysOps Administrator - AssociateCloud computing IntermediateAZ-140: Microsoft Azure Virtual DesktopCloud computing IntermediateAZ-500: Microsoft Azure Security TechnologiesCloud computing ExpertAZ-800: Administering Windows Server Hybrid Core InfrastructureCloud computing IntermediateAZ-801: Configuring Windows Server Hybrid Advanced ServicesCloud computing ExpertAzure SQLData & Analytics IntermediateCCNA SecurityCybersecurity IntermediateCertified Associate in Project Management (CAPM)Business & Professional Skills IntermediateCertified Cloud Security ProfessionalCybersecurity ExpertCertified Ethical Hacker (CEH) v.12Cybersecurity IntermediateCertified Ethical Hacker v13Cybersecurity IntermediateCertified Hacking Forensic Investigator (CHFI) v9Cybersecurity ExpertCertified Incident Handler (ECIH) v2Cybersecurity IntermediateCertified Information Security Manager (CISM)Cybersecurity IntermediateCertified Support Professional 10.12IT Support BeginnerCertNexus Certified Internet of Things Practitioner (ITP-110)Networking IntermediateCISA: Certified Information Systems AuditorCybersecurity ExpertCisco CCNP Data Center DCCOR (350-601)Networking ExpertCisco CCNP Enterprise ENARSI (Exam 300-410)Networking ExpertCisco CCNP Enterprise ENCOR (350-401)Networking ExpertCisco CCNP Enterprise ENSLD (300-420)Networking ExpertCisco CCNP Security SCOR (Exam 350-701)Cybersecurity BeginnerCisco CCNP Security SNCF (Exam 300-710)Cybersecurity ExpertCisco CCT Routing and Switching (100-490)Networking BeginnerCisco Certified DevNet Associate (200-901)Software Development IntermediateCisco CyberOps Associate (200-201)Cybersecurity IntermediateCISSP: Certified Information Systems Security ProfessionalCybersecurity IntermediateCloud FundamentalsCloud computing BeginnerCOBIT 2019 FoundationBusiness & Professional Skills BeginnerCompTIA CASP+ (CAS-004)Cybersecurity ExpertCompTIA Cloud Essentials+ (CLO-002)Cloud computing BeginnerCompTIA Cloud+Cloud computing IntermediateCompTIA Cloud+ (CV0-004)Cloud computing IntermediateCompTIA CySA+ (CS0-003)Cybersecurity IntermediateCompTIA IT FundamentalsIT fundamentals BeginnerCompTIA IT Fundamentals+ (FC0-U61)IT fundamentals BeginnerCompTIA Linux+ (XK0-006)Systems Administration IntermediateCompTIA PenTest+ (PT0-003)Cybersecurity IntermediateCompTIA Project+ (PK0-005)Business & Professional Skills BeginnerCompTIA SecAI+ (CY0-001)AI Training ExpertCompTIA SecurityX (CAS-005)Cybersecurity ExpertCompTIA Server+ (SK0-005)Systems Administration BeginnerCompTIA Tech+ (FC0-U71)IT fundamentals BeginnerCPA – C++ Certified Associate ProgrammerSoftware Development IntermediateCPE – C++ Certified Entry-Level ProgrammerSoftware Development BeginnerCPP – C++ Certified Professional ProgrammerSoftware Development ExpertCRISC: Certified in Risk and Information Systems ControlCybersecurity ExpertCustomer Service Skills for TechiesIT Support BeginnerCyber Secure Coder (CSC-110)Software Development BeginnerCyberSec First Responder (CFR-310)Cybersecurity BeginnerCybersecurity FundamentalsCybersecurity BeginnerData Representation and SerializationSoftware Development BeginnerDesigning Microsoft Azure Infrastructure Solutions (AZ-305)Cloud computing ExpertDeveloping Solutions for Microsoft Azure (AZ-204)Cloud computing IntermediateDive into the Python Standard LibrarySoftware Development BeginnerDNSNetworking BeginnerExcel 2016 EssentialsBusiness & Professional Skills BeginnerExcel FunctionsBusiness & Professional Skills BeginnerGIAC Security Essentials (GSEC)Cybersecurity IntermediateGoogle Cloud Platform - Associate Cloud EngineerCloud computing IntermediateHands-on BGPNetworking BeginnerHands-on HackingCybersecurity BeginnerHands-on Python for Networking ProfessionalsNetworking BeginnerHands-On Web App PentestingCybersecurity ExpertHands-on with Cisco Meraki Wireless Access PointsNetworking BeginnerHands-on with SCCMSystems Administration BeginnerHTML, CSS and BootstrapSoftware Development BeginnerHTML5 Canvas Graphics and AnimationsSoftware Development BeginnerImplementing Microsoft Azure Infrastructure - 70-533Cloud computing ExpertIntro to AngularJSSoftware Development BeginnerIntro to AV/EDR EvasionCybersecurity BeginnerIntro to AWS PentestingCloud computing BeginnerIntro to DockerSoftware Development BeginnerIntro to GitSoftware Development BeginnerIntro to IoT PentestingCybersecurity BeginnerIntro to JavaScriptSoftware Development BeginnerIntro to NodeJSSoftware Development BeginnerIntro to NumPyData & Analytics BeginnerIntro to PHPSoftware Development BeginnerIntro to ReactSoftware Development BeginnerIntro to Ruby on RailsSoftware Development BeginnerIntro to WordPress DevelopmentSoftware Development BeginnerJSA – Certified Associate JavaScript ProgrammerSoftware Development IntermediateJSE – Certified Entry-Level JavaScript ProgrammerSoftware Development BeginnerJuniper Junos OS BasicsNetworking BeginnerKali LinuxCybersecurity IntermediateLean Agile Project ManagementBusiness & Professional Skills BeginnerLean Six Sigma - Green BeltBusiness & Professional Skills IntermediateLean Six Sigma - Yellow BeltBusiness & Professional Skills BeginnerLinux EssentialsSystems Administration BeginnerLinux Security TechniquesCybersecurity BeginnerLinux Shell Scripting - AdvancedSystems Administration ExpertLinux Shell Scripting - BasicsSystems Administration BeginnerLPIC-1 Linux Administrator (101-500)Systems Administration IntermediateLPIC-1 Linux Administrator (102-500)Systems Administration IntermediateLPIC-2 Linux Engineer (201-450)Systems Administration ExpertLPIC-2 Linux Engineer (202-450)Systems Administration ExpertManaging Microsoft Teams (MS-700)Cloud computing BeginnerMastering Microsoft Endpoint Manager and IntuneCloud computing BeginnerMD-102: Endpoint AdministratorCloud computing IntermediateMetasploitCybersecurity IntermediateMicrosoft 365 Fundamentals (MS-900)Cloud computing BeginnerMicrosoft AzureCloud computing BeginnerMicrosoft Azure (AZ-500)Cybersecurity ExpertMicrosoft Azure Administrator Associate (AZ-104)Cloud computing IntermediateMS-102: Microsoft 365 AdministratorCloud computing IntermediateNIST Cybersecurity and Risk Management FrameworksCybersecurity IntermediateObject Oriented JavaSoftware Development IntermediateOWASP Top 10Cybersecurity BeginnerPalo Alto Networks Cybersecurity Fundamentals (PCCSA)Cybersecurity BeginnerPC MaintenanceIT fundamentals BeginnerPCAP – Certified Associate Python ProgrammerSoftware Development IntermediatePCAT – Certified Associate Tester with PythonSoftware Development IntermediatePCED – Certified Entry-Level Data Analyst with PythonData & Analytics BeginnerPCEI – Certified Entry-Level AI Specialist with PythonAI Training BeginnerPCEP – Certified Entry-Level Python ProgrammerSoftware Development BeginnerPCET – Certified Entry-Level Tester with PythonSoftware Development BeginnerPCPP1 – Certified Professional Python Programmer Level 1Software Development ExpertPD101 – Python for Data Analytics 101Data & Analytics BeginnerpfSense 2.4.4: Open Source FirewallCybersecurity BeginnerPowerShell ScriptingSystems Administration IntermediatePowerShell SkillsSystems Administration BeginnerProfessional Scrum MasterBusiness & Professional Skills IntermediatePrompting for AI in Cybersecurity EngineeringAI Training IntermediatePython for SecurityCybersecurity BeginnerReading and Writing FilesSoftware Development BeginnerRed Hat Enterprise Linux 8Systems Administration BeginnerSC-200: Microsoft Security Operations AnalystCloud computing IntermediateSC-300: Microsoft Identity and Access AdministratorCloud computing IntermediateSCS-C02: AWS Certified Security - SpecialtyCloud computing ExpertSecurity FundamentalsCybersecurity BeginnerSplunk Enterprise Administration FundamentalsCybersecurity BeginnerSystems Security Certified PractitionerCybersecurity IntermediateUse the Standard LibrarySoftware Development BeginnerUsing Community CodeSoftware Development BeginnerVMware VCP-DCV (Updated for vSphere 7)Systems Administration ExpertWDA – Certified Associate Web Developer (CSS)Software Development IntermediateWDE – Certified Entry-Level Web Developer (HTML)Software Development BeginnerWindows Admin CenterSystems Administration IntermediateWiresharkNetworking IntermediateWorking with Active DirectorySystems Administration Intermediate
View all coursesesc Close
Course advice

Let’s talk.

Tell us what you’d like to learn.

Checking online enquiries. You can also email info@aitlearning.co.za or call 021 140 6168.

Course finder
01 / 02

What interests you?

Choose a subject.